Using Cognitive Computing to Humanize Computer Interaction

Every so often there is a fundamental shift in how we interact with “machines”. The era of cognitive computing is about to trigger a new shift.

The background

It is easy to forget how far input devices have evolved since the first automated computing devices were introduced just over a century ago. Today we are all used to touching, swiping and pinching using our fingers, on the screens in order to interact with machines.

This move to touch was a radical shift from typing on a computer keyboard or using a mouse (more recent), which was the norm, since the first automated computing devices were introduced just over a century ago.

It is pretty amazing to think that today we use touch to interact with machines daily. We rarely give that a second thought. Touch has undoubtedly augmented existing interaction models and opened new possibilities. There are now many things where touch is simply the best method of interacting with a machine.

Despite the innovation it is a fact that we have still not been able to really humanize the experience of working with computers or machines.

Continue reading Using Cognitive Computing to Humanize Computer Interaction →